Support should be a clear path through account, trading, security, and funding questions. Start with the category closest to your issue, then contact the team with the relevant details.
Explore each layer before you enter the market. Product context, workflow state, and risk information belong together.
For registration, email verification, login, password reset, or session issues, include the account email and approximate time of the problem.
For an order or balance question, include the market symbol, order type, time, and visible order or transaction ID.
Email support@ftacb.com with a concise description and relevant non-sensitive evidence. The support team will never request your password or 2FA code.